Tuesday, 11 May 2010 10:04
The retail industry is by far the largest employer of young people and accounts for nearly 50% of 15–19 year old employment in Australia. Much of this work is casual or part-time but the industry also can offer you long-term career opportunities.
Working in Retail you would be expected to do all or most of the following:
* Customer Service
* Selling merchandise and handling point of sale operations
* Handling customer complaints and problem solving
* Stock handling and control
* Product display and merchandising
* Acquire and maintain detailed product knowledge
Your employer would expect you to:
* Enjoy working as part of a team
* Have high standards of personal presentation
* Can interpret and follow instructions, but show initiative as well
* Enjoy meeting and working with people
* Have strong interpersonal skills especially empathy, tact and discretion
* Have a good memory and are able to keep track of details
* Have good oral communication skills
What sort of training do you need?
In the past, training for many occupations in the retail industry was predominantly on the job without recognised industry-wide qualifications. However, industry bodies, employer associations, unions and major employers have adopted an approach to formalised training and recognition based on national competency standards and qualifications e.g. Certificates I & II Retail Operations and the establishment of recognised career pathways.
Consider doing this as a part time traineeship whilst still at school.